Account & Community Manager at Genentech focusing on rare blood disorders. Engaging healthcare providers and patient advocacy groups to improve patient outcomes in the DC/Baltimore area.
About the role
- Community Specialist supporting Clubhouse members through structured activities and engagement. Promoting personal goals and providing assistance in a recovery-oriented environment.
Responsibilities
- Organize and facilitate Clubhouse Services and Work Ordered Day group and individual activities
- Promote and support members’ personal goals and individual Action Plans
- Provide one-to-one support on-site, off-site, and through telephonic or remote outreach
- Encourage participation in Clubhouse services, activities, and community linkages
- Conduct group trainings that support Work Ordered Day and Clubhouse programming
- Serve as a positive role model by demonstrating strong work habits (attendance, punctuality, teamwork)
- Enter member-level data into the electronic health record system as required
- Provide reach-out services (in-person, phone, virtual) to support ongoing engagement
- Participate in Action Plan development and meetings using a person-centered approach
- Attend scheduled meetings, staff meetings, trainings, and seminars as required
- Ensure member safety and compliance with program coverage standards
- Act as a member advocate and role model
- Intervene in crisis situations and follow emergency procedures as needed
- Maintain a clean, safe, and supportive work environment
- Follow all program and agency policies, procedures, and safety standards
- Perform other related duties as assigned
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred
- Experience working with individuals with serious and persistent mental illness and/or co-occurring substance use disorders preferred
- Experience facilitating groups preferred
- Lived experience desired
- Strong written and verbal communication skills
- Ability to build positive relationships with members, families, service providers, and case managers
- Excellent computer skills, including Microsoft applications, online platforms, Zoom, and social media
- Ability to maintain accurate documentation and enter data into EHR systems
- Valid driver’s license and reliable transportation
- Bilingual abilities (Spanish, Portuguese, Cape Verdean Creole, Haitian Creole, ASL) a plus
Benefits
- Time Off – Combined vacation, personal, and cultural holiday
- Paid holidays
- Specialized Paid Trainings
- Health and Dental Insurance (based on eligibility)
- 403B plan with discretionary match
- Wellness Activities
- Employee Assistance Program
- Career Development Opportunities
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