About the role

Lead robotics operations facility with full accountability for performance, team-building, and processes at Encord, a cutting-edge AI infrastructure company.

Responsibilities

You'll run our robotics operations facility end-to-end.
That means owning the P&L, building and leading the team, hitting service targets for clients, and creating the processes that will scale as we grow.
You'll have a team of Shift Managers reporting to you, and through them, a floor of Operators who remotely control robots for our customers.
This is a builder role. We're not handing you a playbook—you'll write it.
If you've ever wanted to run your own operation with real ownership and accountability, this is that job.
Own facility performance
SLAs, quality metrics, client satisfaction
Build and refine SOPs, escalation paths, and quality standards
Manage the facility budget
Find ways to improve margins without sacrificing quality
Ensure 7-day coverage through smart workforce planning
Build the Team
Hire, develop, and retain Shift Managers—they're your leadership bench
Own the full talent pipeline: recruiting partnerships, hiring, onboarding, training
Create a culture of accountability, continuous improvement, and ownership
Document everything—your processes will be the blueprint for future facilities
Forecast staffing as client demand and robot autonomy evolve
Partner with engineering and product teams to improve systems

Operations Leadership: 5+ years in operations, including 3+ years managing managers (not just ICs). You've owned a P&L or budget and know how to balance cost, quality, and speed.
Builder Mentality: You've created processes from scratch—SOPs, training programs, performance systems. You don't need a template to get started.
Data-Driven: Comfortable with dashboards, KPIs, and root cause analysis. You make decisions with data, not gut feel.
Executive Presence: Clear communicator who can present to leadership, handle tough client conversations, and rally a team.
International Mobility: Willing to travel internationally and relocate to launch future facilities.
Want real ownership—not a cog-in-the-machine corporate role
Get energy from building teams and watching people grow
Are comfortable with ambiguity and figuring things out as you go
See this as a step toward senior operations or GM leadership
Bonus points: Robotics, autonomous systems, or tech operations experience. Contact center or NOC background. Experience launching new sites. Lean/Six Sigma. Bilingual English/Spanish.

Competitive salary and equity in a hyper growth business.
Strong in-person culture: most of our team is in the office 3+ days a week in our loft office in North Beach.
18 days annual leave a year + public holidays.
Annual learning and development budget.
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US.
Company lunches twice a week.
Monthly socials & bi-annual off-sites.