GE
Senior UX/UI Designer developing AI - driven design solutions for GEICO's customer experience. Collaborating across teams to deliver impactful user - centered designs in a hybrid environment.
About the role
- Define the high-level architecture of customer and employee experiences across platforms, channels, and functions.
- Map front-stage and back-stage interactions, ensuring seamless integration between customer-facing and internal workflows.
- Translate experience strategy into technical design requirements that guide platform configuration, data flows, and process design.
- Design and prototype key experience moments that serve as emotional or functional anchors within the broader journey.
- Lead the creation of service blueprints that visualize how people, processes, data, and technology work together to deliver the experience.
- Partner with Journey Managers to ensure blueprinting reflects both aspirational goals and operational realities.
- Identify dependencies, gaps, and opportunities across systems and teams to improve experience delivery.
- Ensure key moments are clearly articulated and prioritized within service blueprints and visual concepts to guide implementation.
- Establish and maintain experience design standards, frameworks, and reusable components.
- Ensure consistency and scalability of experience design across journeys, platforms, and regions.
- Govern documentation and design artifacts that support cross-functional alignment and execution.
- Work closely with product, engineering, IT, and operations teams to ensure experience designs are feasible and aligned with system capabilities.
- Influence platform roadmaps (e.g., Salesforce, service platforms, orchestration tools) to support experience delivery.
- Provide design direction and oversight during implementation to ensure fidelity to experience intent.
- Collaborate with CX, product, marketing, and enablement teams to align experience architecture with business goals and customer needs.
- Serve as a strategic partner to Journey Managers and Product Designers—connecting the “what” and “why” to the “how.”
- Facilitate ideation and alignment sessions to co-create and validate concepts for key moments with stakeholders.
Requirements
- Bachelor’s degree in Design, HCI, Systems Engineering, or related field
- 7+ years in experience architecture, service design, or enterprise UX roles
- Proven expertise in service blueprinting and experience mapping
- Strong understanding of enterprise systems (e.g., Salesforce, CMS, orchestration platforms)
- Experience designing across front-stage and back-stage workflows
- Proficiency in design and mapping tools (e.g., Figma, Miro, Lucidchart)
Benefits
- Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
- Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
- Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
- Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
- Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
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