CA
Director of Workplace Operations overseeing Campus locations to ensure efficient, safe, employee - centered environments. Leading strategic initiatives for facilities management in a hybrid educational institution.
About the role
- Establish outcome-driven measurement frameworks tied to both customer impact (CES, adoption, satisfaction) and business performance (growth, retention, cost-to-serve).
- Build robust dashboards and reporting that track progress against clearly defined targets.
- Ensure a closed-loop insights cycle: data → insight → prioritization → action → remeasurement.
- Partner with data teams to ensure data integrity, governance, availability and usability.
- Translate analytics into clear, actionable recommendations for product, marketing, and CX leaders.
- Define and operationalize an AI/automation roadmap to enhance personalization, predictive insights, and efficiency for Marketing and CX scope.
- Lead cross-functional program management for CX and marketing initiatives.
- Track progress and ensure benefits realization is reported back to leadership.
- Build and lead a high-performing operations team across analytics, tooling, and process.
- Serve as a thought partner to senior leaders, ensuring CX and marketing strategies are informed by data and grounded in measurable outcomes.
Requirements
- 8+ years of experience in marketing operations, CX strategy, analytics, or program management.
- Bachelor's degree
- Proven track record of defining outcomes and delivering measurable impact across customer or marketing programs.
- Deep expertise in analytics, including KPI frameworks, advanced dashboarding, and data storytelling.
- Experience designing and deploying AI/ML-enabled capabilities.
- Strong program management skills with knowledge of agile, governance, and benefits realization frameworks.
- Excellent communication and facilitation skills, with ability to influence at senior levels.
- Preferred: Experience in B2B or B2B2B environments.
- Familiarity with CRM, CMS, orchestration, and marketing automation platforms.
- Background in journey mapping, service design, or experience architecture.
- MBA or advanced degree in business, analytics, or related field.
Benefits
- Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
- Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
- Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
- Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
- Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
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