Hybrid Experienced Customer Delivery Manager – Insurance Software

Posted 3 weeks ago

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About the role

  • Customer Delivery Manager ensuring clients effectively use the EMIL Insurance Suite. Leading project management and customer support during implementations in the insurance sector.

Responsibilities

  • Ensure that insurance clients can use the EMIL Insurance Suite
  • Deliver proofs of concept and act as the customer's point of contact before and during implementation
  • Deploy the SaaS solution quickly and successfully at customer sites
  • Provide troubleshooting and support to ensure customers’ long-term success
  • Take responsibility for project management and communication with stakeholders

Requirements

  • Minimum 8–9 years of experience working on technical projects or integrations, ideally with a SaaS provider in the insurance sector
  • Technical affinity, preferably with a technical background
  • Ability to build strong, trusted relationships with internal and external stakeholders
  • Experience with APIs, SaaS platforms and knowledge of the insurance industry is a plus
  • Consulting experience is a big plus
  • Fluent, business-level spoken and written English and German is required; French is an advantage
  • Familiarity with agile project management methodologies

Benefits

  • Individual development opportunities through clearly defined goals and responsibilities, plus a training budget
  • Hybrid work model with the option to work remotely, from home, or from our office in Berlin Mitte
  • Attractive additional benefits such as company pension plan and VSOP for your share in the company’s success
  • Top-notch hardware to support your work and ideas
  • Regular team events in Berlin or off-site in nature and in warmer locations
  • Be part of a dynamic, international and passionate team with strong expertise — team spirit and solidarity are very important to us

Job title

Experienced Customer Delivery Manager – Insurance Software

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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