Severe Service Engineer working with Emerson's North American Team. Responsible for engineering support for critical and severe service applications with customer engagement.
Responsibilities
Provide advanced technical control valve and actuator sizing support, interacting with internal and external sales, and product engineering to identify the right solution
Provide troubleshooting support for field service requests, working across departments to provide technical solutions
Provide training to the sales channel on severe service topics and technology
Engage directly with customers to provide tailored support, training on severe service applications and technology, and give insight for project specifications
Serve as a primary internal contact for severe service technical expertise in global sales pursuits
Help to develop and drive severe service penetration programs and growth initiatives
Engage with engineering, marketing, and research groups to provide insight and input into technology development, documentation, and testing
Develop and owns key process and continuous improvement in their focus areas. Signing off any changes and any improvements.
Develops & leads programs to enhance the overall organization’s knowledge and understanding in expertise.
Establishes technical program goals and defines plans and targets. Produces and publishes updated training content and leads training sessions for experienced and external stakeholders.
Is key in helping to upskill and educate others to build up the overall knowledge base of the engineering center and takes an active role within the organization to develop future technical leaders.
Capable of conducting technical interviews as a part of hiring process for experienced. May act as the senior checker to sign off solutions before they are released to customer/market.
Data manager - is the owner and authors content in reference libraries to improve effectiveness for recycling successful solutions for customers – RCAR/CASE HISTORIES/QBR.
Deep level of technical knowledge in Field of focus Deep level of market knowledge and engineering solutions
Knowledge of the operating principles and appropriate application of Fisher severe service products.
Understanding of control valve engineering and sizing principles.
Ability to manage priorities, think critically and find solutions to complex problems.
Experience using MS Word, Excel and PowerPoint.
Effective oral and written communication skills and organizational skills.
Requirements
Minimum 7-year experience of any Engineering background
Knowledge of all Fisher products and accessories
Understanding of product specifications and Incoterms
Adequate knowledge of sizing control valves for industry specific applications
Knowledge of MIB strategy & implementation skilled in using the FF2 tool
Basic knowledge of Inactive/obsolete/Competitor products.
Degree in Mechanical/Instrumentation/Chemical/Metallurgical Engineering.
Basic understanding of MS word, excel and power point.
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