Lead .NET Developer overseeing microservices and architecture at DTICI. Responsible for technical leadership, solution architecture, and guiding development teams.
About the role
- Treasury Consultant managing onboarding and customer relationships for SaaS financial technology startup. Collaborating with multiple teams to provide exceptional customer service and support.
Responsibilities
- Guide new customers through the onboarding process, ensuring they understand and effectively use our SaaS product.
- Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
- Provide timely and effective support to resolve customer issues, coordinating with internal teams as necessary.
- Advocate for customers' needs and feedback within the company, ensuring our products continuously meet their evolving requirements.
- Monitor customer health metrics and proactively address potential issues to prevent churn.
- Identify opportunities for upselling and ensure successful renewals by demonstrating the value of our products.
Requirements
- 3+ years of experience in customer success, account management, or a related field in financial technology industry.
- Excellent verbal and written communication skills, with the ability to effectively convey complex information.
- A strong commitment to providing exceptional customer service and satisfaction.
- Proactive and analytical mindset with the ability to identify issues and develop practical solutions.
- Comfortable with technology and quick to learn new software and tools.
- A degree in business, finance, or a related field is preferred.
- Working proficiency in English & fluent in Spanish.
Benefits
- A competitive salary according to the project and responsibility.
- Hybrid working setup & flexible schedule
- Latest technology of your choice to do your impactful work with.
- Access to private health insurance with Sanitas
- Access to salary on demand, restaurant card, transport card, and kindergarden checks through Payflow
- English Classes
- Career progression - we are a small team with great ambitions.
- An opportunity to work hand in hand with our founders who built their careers in Investment Banking at J.P. Morgan for more than a decade.
- 360º development - through internal and external talks, sponsored conferences and many more to come.
- Twice-yearly performance reviews
- Team Buildings plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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