Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Care Representative reviewing insurance claims and policies for Elevance Health. Handling complex inquiries and conducting outbound calls in a fast-paced environment.
Responsibilities
- Review requests related to insurance claims/policies via mail, telephone, or in person
- Conduct outbound calls in the ZipDrug business area
- Multi-task effectively in a fast-paced environment
- Perform other duties as assigned
Requirements
- Requires a HS diploma or equivalent
- Minimum of 3 years in automated customer service environment
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Intermediate computer skills including programs like Word, PowerPoint, Excel, & Access
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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TD
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