Hybrid Behavioral Health EAP Consultant II

at Elevance Health

• Job title: Behavioral Health EAP Consultant II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Grand Prairie, United States

About the role

• Behavioral Health EAP Consultant providing crisis intervention and support services to clients. Responding to requests and facilitating access to behavioral healthcare resources for employees and organizations.

Responsibilities

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
• assesses situation, determines appropriate course of action
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Manages Critical Incident Stress Debriefing requests
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
• Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
• Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
• Manages shared mailbox used by clients and external vendors

Requirements

• HS diploma or equivalent
• minimum of 5 years of direct psychiatric and/or substance abuse experience
• prior managed care experience
• Current unrestricted license such as LPC, LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
• MA/MS preferred

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources