Hybrid Behavioral Health EAP Consultant I

at Elevance Health

• Job title: Behavioral Health EAP Consultant I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Behavioral Health EAP Consultant I responsible for providing 24/7 Behavioral Health services. Supporting EAP service department by managing requests and assisting with behavioral healthcare benefits.

Responsibilities

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
• receives client request, assesses situation, determines appropriate course of action
• Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Manages Critical Incident Stress Debriefing requests
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system

Requirements

• Requires a HS diploma or equivalent
• minimum of 3 years of direct psychiatric and/or substance abuse experience
• any combination of education and experience, which would provide an equivalent background
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
• MA/MS preferred
• Spanish bilingual preferred

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources