Behavioral Health EAP Consultant I responsible for providing 24/7 Behavioral Health services. Supporting EAP service department by managing requests and assisting with behavioral healthcare benefits.
Responsibilities
Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
receives client request, assesses situation, determines appropriate course of action
Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system
Requirements
Requires a HS diploma or equivalent
minimum of 3 years of direct psychiatric and/or substance abuse experience
any combination of education and experience, which would provide an equivalent background
Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
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