Banking Consultant in Retail Banking helping customers meet their financial needs and advocating for ANZ. Engaging customers in meaningful conversations and delivering high-quality service in branches.
Responsibilities
Helping customers to meet their end-to-end financial needs and goals across transaction activities
Engaging in needs-based conversations and educating customers on financial solutions
Delivering a high standard of customer service to ensure customer satisfaction and advocacy for ANZ
Participating in and supporting bank programs and initiatives
Taking responsibility to ‘know your customer’ from a risk perspective
Requirements
Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
access to health and wellbeing services
discounts on selected products and services from ANZ
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