Hybrid Senior Systems Engineer – Data Storage, Backup Technologies

at EEOC

• Job title: Senior Systems Engineer – Data Storage, Backup Technologies
• Job type: Full Time
• Experience level: Senior
• Salary: $106,000 - $130,000 per year
• Degree requirement: High School Diploma
• Tech skills: Cloud
• Location requirements: Hybrid, Scottsdale, United States

About the role

• Sr. Systems Engineer specializing in data storage and backup technologies at Early Warning Services. Managing cloud and physical infrastructures, optimizing system health, and supporting critical technology platforms.

Responsibilities

• Leads planning activities that will drive designing, engineering and executing the installation and administration of the organization’s Hosting Infrastructure and Operating Systems (on-prem and cloud).
• Manages cloud and physical infrastructure systems and configurations; provides recommendations and guidance to other departments in developing Early Warning Services Technology Standards.
• Ensures system health is optimized to support internal and external customers.
• Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code.
• Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities.
• Works collaboratively with other technology and business teams to gather requirements and develop technology standards.
• Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements.
• Implements and reviews systems monitoring to ensure platform availability and optimal performance.
• Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.
• Provides systems production support, reporting and monitoring of availability for IT Systems.
• Resolves escalated and complex hardware/software related problems as tier III support, diagnose issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.
• Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance.
• Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management.
• Creates and/or edits technology policies, procedures and associated documentation.
• Interacts with internal customers and external vendors to provide quality customer service.
• Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.
• Mentors, trains, coaches, guides Systems Engineers.

Requirements

• High school diploma or GED.
• A minimum of 8 years’ experience in system administration, system engineering, computer programming or related work experience is required.
• Must demonstrate strong attention to detail.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.
• This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• Progressive experience managing professional relationships with vendors/ contractors is necessary.
• Proven ability to establish mutually beneficial relationships through negotiations, coordination, professionalism, courtesy and managing expectations is required.
• Collaboration, facilitation and negotiation skills are required.
• The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
• Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
• Background and drug screen.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!