Hybrid Senior Director, Engineering – Commerce

at EEOC

• Job title: Senior Director, Engineering – Commerce
• Job type: Full Time
• Experience level: Senior
• Salary: $206,000 - $275,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Grafana, SDLC, Splunk
• Location requirements: Hybrid, San Francisco, United States

About the role

• Sr. Director of Engineering at Early Warning overseeing production reliability, cloud infrastructure, and quality engineering. Directing high-performing teams and aligning with strategic goals in a fintech environment.

Responsibilities

• Overall Purpose Sr. Director, Engineering is responsible for Production Reliability, Cloud Infrastructure, Quality Engineering and Release processes across the Zelle product line.
• Primary responsibility of this person is to care about uptime and be able to dive deep on any issue that results in service interruption, no matter how minor.
• This position is responsible for directing and overseeing end to end Quality Engineering and Release Engineering within the full SDLC process.
• Builds, Mentors, Coaches and directs a highly performing team of Managers and Individual Contributors in Quality Engineering, SRE and Release Engineers.
• Actively contributes toward the vision, organization, and strategic leadership of the Software Engineering department.
• Provides resource management to the team by participating in the hiring process, coordinating project assignments, documenting, and executing annual performance evaluations.
• Creates, owns and executes long term End to End Quality Engineering within SDLC which includes understanding business requirements, creation of test plan, execution, Automation Testing framework, evaluating existing methodologies/standards, identifies, and tracks metrics and recommends process improvements.
• Provides status report on Engineering Excellence and Quality to keep executive-level management informed of department progress and problems.
• Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry.
• Establishes Quality of service (QoS) metrics across all production assets including hardware and software.
• Constantly reviews tooling, monitoring, and alerting against best practices.
• Attends RCA meetings and act as a bar raiser in those meetings.
• Holds teams accountable to the defined QoS metrics.
• Ensures that the appropriate documentation, knowledge, and competence to effectively manage and remediate company applications exists.
• Ensures there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues.
• Responsible for aligning strategic direction of the team with IT and Early Warning’s strategic goals.
• Enhances and matures the Agile software development lifecycle (including testing) within Software Engineering department by applying industry best practices & processes.
• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

• Education and experience typically obtained through completion of a bachelor’s degree in computer science, Technology, or related field.
• 15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience.
• Demonstrated experience running a high performing SRE and/or QA team in a fast-paced, mission critical production environment.
• Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs.
• Demonstrated experience establishing and leading a 24X7 on-call team.
• Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training.
• Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc.
• Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills.
• Highly effective interpersonal and communication skills with executive presence.
• Influential leader of change and innovative solutions.
• Demonstrated ability to mentor and energize people showcasing technical and leadership skills.
• Ability to effectively influence and interact with leaders across the organization including executives.
• Ability to think strategically and translate strategies into business plans which integrate across functions.
• Effective direct and indirect leadership skills, strong prioritization and delegation skills.
• Strong problem solving and planning skills with attention to detail and track record of on-time delivery.
• Previous experience with P&L / budgets and annual financial planning.
• Exceptional communication and presentation skills.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!