WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- IT Business Analyst working with Agile team to develop digital products for clients. Identify business needs, gather requirements, and guide implementation of deployable features.
Responsibilities
- work with an Agile team to develop digital products
- identify clients’ business needs and gather user requirements
- develop user stories and guide the team in creating deployable features
- deliver high business value products to the clients
Requirements
- 2+ years of experience as an IT business analyst supporting a software development project
- 2+ years of experience in requirements gathering, documentation, and analysis
- Experience working in IC or DOD environments
- Knowledge of business processes and systems analysis
- Ability to work collaboratively in a team environment
- TS/SCI clearance with a polygraph
- Bachelor's degree
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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