About the role

Director of Product Management overseeing cross-border product initiatives and customer satisfaction strategies in digital assets for Early Warning Services.

Responsibilities

Leads a portfolio of cross-border product initiatives, defining strategy, goals, and success metrics in collaboration with business, engineering, and compliance partners.
Builds alignment across internal teams, owner banks, and external partners to deliver a cohesive, secure, and market-ready solution.
Serves as a key voice in shaping product direction and influencing technology and operations priorities to support launch and scale.
Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
Routinely leverages feedback into insights; and builds products and services that delight and inspire.
Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
Owns internal financial targets and customer net promoter and satisfaction goals.
Oversees the integration of strong risk and security controls.
Ensures compliance to laws and regulations.
Partners with engineering and architecture teams to define technical requirements and ensure alignment with platform capabilities (e.g., digital wallet management, settlement, and transaction orchestration).

Education and/or experience typically obtained through completion of a bachelor’s degree
12 or more years of related work experience
Demonstrated success in delivering technology-enabled financial products or platforms in regulated environments.
Experience defining and executing product strategies involving payments, digital assets, or blockchain technology.
Strong understanding of global payments ecosystems and regulatory frameworks for cross-border money movement.
Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
Demonstrated experience driving alignment at the executive and client leadership level
Excellent listening and execution skills
Background and drug screen

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.