Analista de CS Pleno responsible for client relationships and strategic action plans at Edify. Focusing on retention, upsell opportunities, and engagement reports.
Responsibilities
Prospect, inspire, and build relationships;
Manage relationships with schools and school owners/administrators;
Identify upsell, cross-sell, and retention opportunities;
Map churn risks and implement mitigation actions;
Perform strategic analysis of the customer portfolio;
Negotiate upsell and cross-sell deals;
Present products and engagement reports;
Liaise with internal teams to drive improvements and deliverables;
Support events and presentations of expansion results.
Requirements
Strong time management skills;
Commercial/sales experience;
Experience working with targets/quotas;
Experience in consultative selling;
Availability to travel;
Benefits
Health insurance 🩺
Dental insurance 🦷
Meal/food allowance on CAJU card 🥗
Home office allowance on CAJU card 💻
Edify Online - continuous English learning platform 🌎
Continuous learning: We promote a culture of ongoing development focused on soft and hard skills 💻
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