Controlling Business Partner overseeing financial performance for Sales & Marketing in Netherlands. Collaborating with local management to drive data - driven decision - making and operational efficiency.
About the role
- Sales Lead managing outbound sales mostly in contact centre environment at The Economist Group. Driving performance and quality assurance in outbound sales strategy through vendor management and reporting.
Responsibilities
- Lead the successful delivery of the outbound telemarketing sales activity
- Develop and deliver new testing and activity to support the outbound strategy
- Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
- Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
- Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
- Support inbound sales channel as required
- Use reporting and data to analyse and drive performance
- Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
- Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
- Get involved with ad hoc projects which relate to the goals of the Sales team
Requirements
- Working knowledge and proven success in the delivery of outbound sales campaigns
- Expertise in influencing and managing all OBTM levers
- Ability to set up new tests and campaigns and associated processes, reporting and training
- Previous work experience within a contact centre environment (either in-house or outsourced)
- Sales-driven mindset and enjoys achieving targets
- Direct experience of working in a sales/retention team within a contact centre
- Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
- Vendor management experience (preferable)
- Understands and implements an appropriate balance between sales and quality
- Excellent written and verbal communication skills
- High level of attention to detail
- Coaching and performance management skills
- Proactive with a sense of urgency
- Self-motivated driven to succeed
Benefits
- Highly competitive pension or 401(k) plan
- Private health insurance
- 24/7 access to counselling and wellbeing resources through Employee Assistance Program
- Work From Anywhere program for up to 25 days per year
- Generous annual and parental leave
- Dedicated days off for volunteering and moving home
- Free access to all The Economist content
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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