About the role

  • Service Delivery Manager at Aikido Security guiding clients through pentesting processes for effective vulnerability remediation. Collaborating with teams to enhance product usability and accuracy.

Responsibilities

  • Guide customers end-to-end through their pentests (before, during, and after), helping them get maximum value from the product and ensuring smooth, high-quality engagements.
  • Act as the primary technical point of contact for customers, answering deep technical questions around test setups, scope, results and validating potential false positives.
  • Translate findings into action, advising customers on how to prioritize and effectively remediate discovered vulnerabilities in a way that fits their architecture and development workflows.
  • Collaborate closely with the AI pentesting team, feeding real-world customer insights back into the product to improve accuracy, usability, and impact.

Requirements

  • Hands-on pentesting experience
  • Comfortable working directly with customers
  • Strong application or infrastructure security skills
  • Clear communicator, technical but human
  • OSCP, OSWE, CREST, or similar is a plus

Benefits

  • High-impact position in a fast-growing company.
  • Competitive salary package.
  • A company that sticks to its values in an open and informal atmosphere.
  • Flexibility in working hours.

Job title

Service Delivery Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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