Senior Manager for Care Center Workforce Management at Truist leading strategy and governance. Overseeing performance and enhancing client experience at scale across various locations.
DN
Hybrid PAR Services Manager, PT
Posted 4 months ago
About the role
- Manager of PAR Services overseeing dispatch and crisis services for Detroit and Wayne County residents. Responsible for staff, policy development, and community relationship management.
Responsibilities
- Under the general supervision of the Director of Crisis Services, the Manager of PAR Services is responsible for oversight of the Dispatch Coordinators and Clinical Specialists providing dispatch and crisis services for Detroit and Wayne County residents.
- Coordinates staffing and scheduling.
- Monitors dashboards and performance of staff.
- Develops and approves policies and procedures for the dispatch unit.
- Prepares monthly and quarterly reports.
- Provides training for Dispatch Coordinators.
- Provides general supervision of Clinical Specialists.
- Answers incoming telephone calls.
- Utilizes the MHWIN dispatch system to deploy Dispatch Coordinators.
- Maintains relationships with hospital staff.
- Completes data entry for enrollments.
- Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.
Requirements
- A Master’s Degree from a recognized college or university in the Human Services, the Social Services, Nursing, Public Health, Public Administration, Healthcare Administration, Health Management, Business Administration, or a related field.
- Five (5) years of post-degree professional experience in behavioral healthcare or community mental health.
- Experience must include management, administrative or supervisory duties and responsibilities, or experience working as an employee of DWIHN in a professional classification.
- A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
- A valid State of Michigan Driver's License with a safe and acceptable driving record.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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