Legal Content Specialist focusing on quality control for legal content within Clio's AI - driven platform. Ensuring accuracy and functionality of legal documents for user ease.
About the role
- Legal Delivery Manager leading a high-performing team in legal services at DWF. Responsible for operational excellence and client service delivery in Manchester office.
Responsibilities
- Lead and optimise operations across the UK Delivery Centre team
- Oversee integration of new work streams by redesigning processes
- Identify and implement opportunities for process improvements, automation, and best practice
- Foster a positive team culture supporting progression and development
- Oversee work allocation, ensuring efficient resource planning
- Identify and address training needs in collaboration with HR and L&D
- Take responsibility for escalated HR and delivery issues
- Build and maintain strong relationships with clients, colleagues, and external partners
- Ensure quality standards and service level agreements are met
Requirements
- Qualified solicitor with at least 3 years’ PQE experience
- Demonstrated ability to motivate and lead large legal operations teams effectively
- High level of financial and commercial awareness
- Excellent attention to detail, with the ability to analyse files and data accurately
- Experience in implementing technology solutions and supporting change initiatives
- Skilled in managing escalations in line with regulatory standards, with sound decision-making skills
- Experience managing document review projects and teams, and confidence using Relativity or other review platforms
Benefits
- Flexibility through hybrid working
- Opportunities for career development and progression
- Supportive culture that champions success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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