Account Manager at Megaport ensuring smooth operations and customer satisfaction through team collaboration. Involves coordinating service deployments and identifying growth opportunities in cloud infrastructure.
About the role
- Account Management Director at Dsquares managing strategic partnerships with clients. Focus on delivering measurable impact in engagement, loyalty, and experience.
Responsibilities
- Act as senior strategic partner to key clients, understanding their business objectives and translating them into value-driven solutions
- Build trusted, long-term relationships with C-suite and senior stakeholders
- Lead high-stakes client negotiations, renewals, and contract discussions
- Anticipate client needs and proactively propose growth opportunities
- Own account revenue targets, retention, and expansion (upsell/cross-sell)
- Drive account planning and forecasting in partnership with Sales and Finance
- Identify new opportunities within existing portfolios and convert them into measurable growth
- Ensure profitability and margin discipline across accounts
- Lead, coach, and develop Account Management Managers & Senior Account Management Managers
- Monitor client satisfaction, service quality, and delivery performance
- Drive consistency in reporting, reviews, and account health metrics
- Partner closely with Sales on acquisition-to-retention handover
- Represent the voice of the client internally
Requirements
- 8–12+ years’ experience in account management, client services, or customer success
- Proven experience managing large, complex, or global accounts
- Demonstrated leadership of account management teams
- Experience driving revenue growth within existing client portfolios
- Fluency in Arabic and English (both written and spoken as main communication), and as content creation language.
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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