Lead Operations for Oncology Field Medical teams at GSK. Focus on compliance, operational excellence, and training within a global biopharma context.
About the role
- Technical Operations Analyst supporting cloud environments at Air-tek, a Canadian software company. Responsible for software deployment, environment maintenance, and cross-team collaboration.
Responsibilities
- Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis
- Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces
- Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results
- Perform environment maintenance tasks based on internal plans or requests from other teams
- Manage, monitor, analyze, and document changes to client environments, following change management procedures
- Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience
- Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time
- Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements
- Take the lead on certain technical and process improvements as you develop your knowledge of the environment
- Help improve our monitoring, alerting, environment maintenance, and provisioning tools
- Collaborate with other teams including Incident Management, Product, and Engineering
- Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones
- Work with a wide variety of technologies and adapt quickly as the environment evolves
- Learn and grow continuously, with support from your manager and the broader team
Requirements
- 1–5 years of previous experience in an IT operations, cloud operations, DevOps, or managed services environment — we value depth of hands-on experience over years
- Comfortable working directly in cloud consoles and management tools; you take pride in careful, methodical execution
- Solid foundation working with Windows OS and/or Linux
- Experience with AWS — especially EKS, EC2, S3, ECS, DataSync, and networking fundamentals including VPCs, subnets, and security groups — or a comparable cloud platform such as Azure or GCP
- Highly self-motivated, with a genuine interest in technology and a drive to keep improving
- General IP networking fundamentals
- Experience with one or more of the following:
- Message broker / message queueing systems such as RabbitMQ, WebSphere MQ, Apache Kafka, or ActiveMQ
- NoSQL databases such as MongoDB, DynamoDB, or Redis
- Remote monitoring and log automation tools
Benefits
- stock options
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