Design Foundations & Operations Specialist at KAYAK coordinating design - to - engineering handoffs and visual foundations work for products. Focused on operational resilience and deploying design tokens across brands and platforms.
About the role
- Lead Operations for Oncology Field Medical teams at GSK. Focus on compliance, operational excellence, and training within a global biopharma context.
Responsibilities
- Ensure alignment and compliance of field medical operations with organizational strategies and external scientific exchange policies
- Develop and maintain operational frameworks while continuously evaluating and refining best‑in‑class processes and implementing innovative solutions to enhance field medical efficiency and effectiveness
- Implement innovative processes and share best practices to optimize field execution across brands and pipeline assets
- Oversee CRM and analytics data flows: manage operational input/output between CRM systems (e.g., Veeva CRM) and analytical tools to ensure reliable, timely capture and availability of customer interaction data for monitoring and analysis
- Lead oncology field operations and framework design: set requirements and standards for field-level data capture, drive development of dashboards, and create measurement frameworks to define goals, metrics, and program impact specific to oncology
- Own reporting, KPI tracking, and enablement: define reporting frameworks and KPIs for field initiatives, track progress against objectives, deliver regular leadership summaries and insights, and provide action-oriented dashboards that enable targeted field coaching
- Drive training to foster digital fluency and proficiency with tools like GenAI, PowerBI, and field systems
- Partner with field leaders to identify training needs and deliver innovative solutions to enhance skills and competencies to support MSL excellence
- Provide people leadership, coaching, and development to direct reports
- Act as a matrix partner across Medical Affairs, Clinical Operations, and Commercial to support operational excellence and ensure cross-functional strategies and initiatives are coordinated with clear implementation and accountabilities
- Lead annual budget and strategic planning processes for field medical teams
- Ensure adherence to established policies and Standard Operating Procedures (SOPs)
Requirements
- Advanced scientific/clinical degree (MS, RN, PharmD, PhD, or equivalent)
- 5+ years pharmaceutical industry experience, including in field medical operations or medical affairs
- Three or more years of experience in project management and strategic operations
- Three or more years in a leadership role, including people management or matrix leadership
- Familiarity with systems and tools such as Veeva CRM, GenAI, and PowerBI
- Strong analytical, collaborative, and problem-solving skills in a matrix environment
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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