Technical Support Engineer at LiveRamp solving technical challenges and ensuring client satisfaction. Collaborating with global teams while managing client support tickets in a hybrid role.
About the role
- Technical support professional assisting UK and European customers with complex technical issues. Involving problem solving and issue replication in a cloud based SaaS environment.
Responsibilities
- Support all aspects of system use
- Involve in complex problem solving
- Issue replication
- Relationship management
- Communicating with all levels of technical ability both internally and externally
Requirements
- Proven working experience in enterprise technical support or as a technical engineer in a cloud based SaaS environment
- Experience supporting Cloud based applications.
- An understanding of web based / java application technologies (Apache, Tomcat, http(s), web services).
- Experience with network technologies and their troubleshooting.
- Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL)
- Exposure to M365/SharePoint admin functions
- XML experience would be desirable
Benefits
- Competitive salary and benefits package
- Tailored career development based on aspirations
- Annual training allowance for learning new technologies and soft skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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