Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale.
Join the ranks of Okta, Ford, Meta, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.
Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing.
Dovetail has 115+ employees across offices in Sydney and San Francisco.

Dovetail

Browse and apply for open jobs at Dovetail.

brand-designer

Dovetail is a SaaS platform that centralizes customer feedback and uses AI to analyze calls, tickets, surveys, interviews, and reviews into searchable insights, dashboards, reports and automated workflows. It provides AI-powered features — including classification, chat-based querying, document generation, dashboards, and agents — to help product, CX, and research teams turn feedback into prioritized work, roadmaps, and measurable business impact. Dovetail targets B2B and enterprise customers and emphasizes integrations, security and compliance (SOC 2, ISO 27001, HIPAA, GDPR) to support large organizations.

Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale. 

Join the ranks of Okta, Ford, Meta, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Dovetail has 115+ employees across offices in Sydney and San Francisco.

• Brand marketing creative.
• Brand design systems.
• Cross-functional design support.
• Brand assets.
• Taste-making.
• Brand and product alignment.

Brand Designer

Brand Designer at Dovetail crafting impactful creative across various channels. Contributing to brand campaigns, product launches, and design systems in a collaborative environment.

engineering-manager

• Lead our Data Ingestion & AI team. You'll be responsible for the overall performance of the engineering team behind the engine that powers Dovetail’s customer intelligence platform. You'll help build and improve how Dovetail takes millions of customer feedback signals and converts them into actionable insights.
• Build and develop a high-performing team. You'll manage engineers and future leaders, helping them develop their teams while nurturing a collaborative and high-performing culture.
• Drive innovation and experimentation. You'll create an environment that encourages calculated risk-taking and rapid iteration to identify and validate new product opportunities that align with our company vision.
• Bridge product and engineering. You'll work closely with product leadership to translate strategic product initiatives into engineering deliverables, making difficult scoping decisions while maintaining technical excellence.
• Champion technical quality and scalability. As we develop new products, you'll ensure we build on a solid technical foundation that can scale with our growth, balancing innovation with stability.

Engineering Manager – Data Ingestion, AI

Engineering Manager leading AI data ingestion team at Dovetail. Empowering product development through innovative solutions and collaboration with cross-functional teams.

marketing

• Lead Dovetail’s Brand & Content function. Set a clear strategy, define measurable goals, and build a high-performing team that consistently delivers thoughtful, high-quality work.
• Own Dovetail’s global content strategy. Shape and execute content across formats—blog, long-form guides, case studies, video, email, and beyond—ensuring it supports the full customer journey from awareness through adoption and expansion.
• Brand stewardship and voice. Serve as the chief steward of the Dovetail brand, ensuring consistency in messaging, tone of voice, and visual identity across all communication channels globally. You will lead the creation of foundational brand guidelines.
• Partner across marketing leadership. Work closely with the Creative Director and Web Engineering Lead to plan and deliver ambitious, integrated campaigns that raise the bar creatively and commercially.
• Drive durable organic growth. Elevate our thought leadership and organic presence. Partner with our web team to optimize our GEO strategy to maximize organic traffic and conversions. Identify and champion key thought leadership themes that cement Dovetail's position as a category leader.
• Cross-functional alignment. Work cross-functionally with Design, Product, Sales, and Customer Success to ensure brand and content meaningfully support sales enablement, product education, and customer expansion.
• Performance reporting: Establish and report on key performance indicators (KPIs) for the Brand and Content function, including traffic, engagement, organic pipeline contribution, and brand sentiment, using data to inform and iterate on strategy.

Lead Marketing Manager – 8 Month Fixed-Term Contract

Lead Marketing Manager driving brand and content strategy for a global customer intelligence platform. Responsible for executing global campaigns and enhancing organic growth with a high-performing marketing team.

ai-engineer

• Join our Data Ingestion & AI team. You'll be a crucial part of our AI team, working closely with your engineering manager and other engineers to evolve our AI feature set of Dovetail's product.
• Driving AI enablement. Enabling and empowering others to build and improve AI features across the product teams and greater organisation.
• R&D. You’ll be given capacity to stay on top of new technologies and trends to influence the product roadmap.
• Mentor and support other engineers. We're growing quickly and as a senior engineer, you'll assist in optimizing the team to continually improve their software practices through code review, pair programming, etc to support career growth.
• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development whilst also collaborating towards the establishment of detailed guidelines and standards for product development processes based on industry best practices and your experience.

Senior AI Engineer

Senior AI Engineer on Data Ingestion & AI team at Dovetail, transforming data into actionable insights. Collaborate with engineering to enhance AI features and mentor other engineers.

devops-engineer

• Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, technical product manager, and other engineers to evolve our internal systems and platforms.
• Own the technologies that power our engineering. You'll be responsible for cross-cutting technologies that support all Dovetail engineers in delivering value to our customers. You’ll directly impact delivery performance, developer experience, reliability, and the end-to-end customer experience by delivering excellent internal products.
• Support high-quality product infrastructure. Working with your team, you'll participate in the design and implementation of technical solutions for Dovetail’s platform, including infrastructure, application foundations, developer tooling, CI/CD, and observability.
• Help mature our operational health. You’ll bring an SRE mindset to promote operational practices within our platform and product teams. Your hard work will support state-of-the-art reliability and performance for our rapidly growing customer base.
• Support other engineers. We're scaling quickly, so you'll work with others to continually improve our software practices through code review, pair programming, design sparring, and career growth.
• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development while also collaborating towards establishing detailed guidelines and standards for product development processes based on industry best practices and your experience.

Site Reliability Engineer

Site Reliability Engineer enhancing Dovetail's platform for AI-driven customer insights. Collaborate with cross-functional teams to ensure operational excellence and support customer needs.

full-stack-engineer

• Join our product engineering team. You'll be a crucial part of our product team, working closely with your engineering manager, tech lead, product manager, designer, and other engineers to evolve the feature set of Dovetail's product.
• Deliver high-quality software design. Working with your product team, you'll identify, define, design, and implement technical solutions for Dovetail’s web product, including both frontend and backend development, to create meaningful value for our customers.
• Mentor and support other engineers. We're growing quickly and, as a staff engineer, you'll assist in optimizing the team to continually improve their software practices through code review, pair programming, design sparring, etc to support career growth.
• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development whilst also collaborating towards the establishment of detailed guidelines and standards for product development processes based on industry best practices and your experience.

Staff Software Engineer

Staff Software Engineer at Dovetail improving web products and mentoring engineers. Collaborate with cross-functional teams to create valuable user insights from data.

Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale. Join the ranks of Okta, Ford, Meta, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Dovetail has 115+ employees across offices in Sydney and San Francisco.

Dovetail

About the company

Open jobs

6 jobs found

Brand Designer

Dovetail

Engineering Manager – Data Ingestion, AI

Dovetail

Lead Marketing Manager – 8 Month Fixed-Term Contract

Dovetail

Senior AI Engineer

Dovetail

Site Reliability Engineer

Dovetail

Staff Software Engineer

Dovetail