Operations Manager leading Remote Assistance team at DoorDash Labs. Overseeing multinational operations and ensuring consistent, cost-effective performance while collaborating with various teams.
Responsibilities
Foster a safety-first approach to all things Remote Assistance
Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
Model labor needs including autonomy improvements and scale of operations
Maintain accountability and uptime of specialized functional equipment and terminals
Flex to nights or weekends to oversee and spot check the team
Requirements
6+ years of work experience
Experience leading remote assistance or operational programs, including large teams
Prior experience in robotics or autonomous vehicles
Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
Believe in 1% improvement every day.
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws
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