QA Trainer at Testronic Manila strengthening QA teams with training, coaching, and learning initiatives. Collaborating with leadership to align training with QA capability development goals.
About the role
- Customer Quality Engineer at DOGA responsible for addressing customer quality issues and enhancing satisfaction through effective resolutions and analysis. Contributes to continuous improvement of quality processes.
Responsibilities
- Attend to and resolve customer complaints/incidents related to quality.
- Maintain customer satisfaction by taking the necessary actions to resolve the customer's complaint.
- Inform the organization about the customer complaints received and their resolution status.
- Analyze quality problems identified by customers, finding the root cause, making improvement proposals, and promoting their implementation.
- Analyze products returned by customers and report the results of the analysis.
- Management of warranties claimed by customers.
- Implement and promote continuous improvement in the resolution of Quality incidents and complaints.
- Monitoring and control of quality indicators.
Requirements
- Industrial Engineering or similar.
- High level of both oral and written Spanish and English.
- Demonstrable experience in quality departments in the automotive sector.
- Knowledge of quality tools: Core Tools (PPAP, APQP, FMEA, SPC, and MSA).
- Knowledge and experience in 8D.
Benefits
- Flexible Work Schedule : Enjoy flexible working hours and the option for a Friday afternoon off.
- Hybrid Work Model : Experience a hybrid work environment that combines office and remote work.
- Customizable Benefits Package : Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
- Dynamic Team Environment : Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
- Inclusive Culture : Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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