Hybrid Senior Program Manager

at DNAstack

• Job title: Senior Program Manager
• Job type: Full Time
• Experience level: Senior
• Salary: CA$90,000 - CA$140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Senior Program Manager at DNAstack overseeing client programs and ensuring timely project deliverables in genomics and health research. Leading cross-functional collaboration and strategic client engagement.

Responsibilities

• Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement
• Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks
• Identify potential project execution risks and work with internal teams to enact mitigation strategies
• Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
• Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making
• Work with leadership to support, develop and model best practices project management
• Embed and support customer success practices within all aspects of project management
• Drive additional strategic initiatives as needed, based on business needs and opportunities for impact

Requirements

• University degree, preferably in sciences and/or business
• 5-10 years of hands-on project management experience, within a B2B or SaaS environment
• Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)
• Prior experience working with product and/or engineering teams
• Previous employment within a small, agile team e.g. startup or small business
• Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset
• Experience in customer success, product marketing, or community management

Benefits

• Remote friendly, with flexible hours and the opportunity to work on-site at our Toronto office
• Comprehensive health benefits: medical, dental and vision coverage for you and your dependents
• Three weeks vacation
• Unlimited sick days
• Maternity and parental leave top-up programs
• One-time remote office set-up stipend
• Career development and learning support
• Opportunity to participate in DNAstack's Employee Stock Option Program
• Opportunity to contribute to open science and global data-sharing efforts