Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Operations Coordinator responsible for administrative tasks related to radiology services and client interactions. Supporting the radiologist team in a hybrid work environment from the London office.
Responsibilities
- Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
- Maintain accurate client activity logs
- Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
- Respond to all client and radiologist queries and requests
- Ensure reports are in line with turnaround time requirements
- Collaborate within operations team to ensure smooth transition and coverage of all work
- Action tasks set by radiologists via our systems and email
- Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
- Taking on ad-hoc tasks and operational projects, as requested
Requirements
- Quick and effective problem-solving skills, especially in high-pressure situations
- Ability to make informed decisions to address issues promptly and efficiently
- A customer-centric approach with a focus on providing exceptional service to clients and clinicians
- Excellent verbal and written communication skills
- Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
- Highly organized with the ability to prioritise tasks efficiently
- Capability to manage multiple clients and maintain accuracy and attention to detail
- Strong commitment to maintaining high-quality standards and meeting turnaround time
- Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
- Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
- Proficiency in understanding teleradiology software (i.e., PACS)
- Bachelor’s degree preferred
- Service and operational background
Benefits
- 20 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- Career progression opportunities within a growing organisation
- A collaborative and inclusive team culture across clinical and technical functions
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