Hybrid Site Reliability Engineer, Technical Referent

at dLocal

• Job title: Site Reliability Engineer, Technical Referent
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Chef, Cloud, Grafana, Kubernetes, Prometheus, Python, SaltStack, Terraform, Go
• Location requirements: Hybrid, Madrid, Spain

About the role

• Site Reliability Engineer focused on designing and maintaining observability platform for dLocal. Collaborating with global teams and optimizing system performance for major clients.

Responsibilities

• Own OpenTelemetry Pipelines: Design, implement, and maintain observability pipelines across the three main signals—logs, metrics, and traces—ensuring standardized, scalable, and efficient data ingestion.
• Empower Engineering Teams: Build self-service automation and tooling that enables development teams to instrument and leverage observability without requiring manual intervention from the SRE team.
• Support Incident Management: Be the Engineering side of our Incident Management Team, designing the processes, playbooks, checklists, and automations for them and other engineers to follow during an incident.
• Collaborate Across Teams: Interact with members from almost all teams across the business to understand their monitoring, alerting and SLO / SLA requirements and design systems and processes that ensure we meet or exceed these requirements.
• Automate Observability Infrastructure: Leverage Infrastructure-as-Code (IaC) to provision and manage monitoring tools, alerting rules, and our observability configurations across OTEL Pipelines.
• Define Baseline Observability Standards: Design base level requirements for new and existing services to ensure that all dLocal infrastructure and code are monitored consistently and accurately at a basic level.
• Own Technical and Security Health: Take full ownership of dLocal’s infrastructure reliability, ensuring adherence to key availability and security KPIs.
• Optimize Alerting Systems: Continuously refine alerting signals to minimize noise and ensure they are always actionable, reducing fatigue and improving response efficiency.

Requirements

• Over 4 years’ of experience as SRE Engineer or in a very similar role more focused on observability.
• Expertise in Kubernetes, including its core components, deployment methodologies, and monitoring best practices.
• Some understanding of OpenTelemetry, including setting up OTEL collectors, instrumentation, and pipeline optimization.
• Proficiency with monitoring and logging tools such as Grafana, Prometheus, Loki, New Relic, or Datadog.
• Hands-on experience with IaC tools (Terraform) and GitOps CI/CD solutions (ArgoCD, GitHub Actions, or similar).
• Experience integrating incident management platforms (PagerDuty, Jira) with automated alerting workflows.
• Strong scripting abilities (Python, Go, or similar) for automating observability tasks.
• A problem-solving mindset, with the ability to collaborate across multi-functional teams to drive reliability improvements.
• Cloud experience, especially AWS and ECS-based workloads.
• Experience managing observability pipelines at scale in high-throughput environments.
• Familiarity with Configuration-as-Code (Ansible, Chef, or SaltStack) for managing configurations across legacy instances.
• Database performance monitoring experience, particularly in large-scale distributed environments.

Benefits

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!