Hybrid Commercial Experience Manager

Posted 3 weeks ago

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About the role

  • Global Commercial Experience Lead driving initiatives to enhance member experience at DLL. Collaborating globally to ensure commercial effectiveness and successful implementation of change.

Responsibilities

  • Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role.
  • Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles.
  • Lead change management initiatives that improve member experience and support commercial enablement.
  • Apply change management frameworks and project structures to ensure effective delivery.
  • Drive business readiness and oversee successful implementation and rollout of global initiatives.
  • Own and manage projects related to member experience.
  • Transform commercial compensation in order to attract/keep top talent and make clear connections between targeted outcomes and behaviors/activities.
  • Align career pathing with capability-building initiatives to support long-term talent development.
  • Provide regular updates on project progress, outcomes, and future plans.

Requirements

  • University-level degree, MSc preferred
  • Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
  • Proven ability to design and implement employee experience frameworks across the lifecycle.
  • Experience in a commercial role preferred; experience in an HR or employee experience role preferred.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high-value deliverables.
  • Tech-savvy and a Power User of Microsoft Office Suite and other tools.
  • Excellent communication skills across all organizational levels.
  • Ability to manage resistance to change and navigate complexity.
  • Knowledge of Financial and professional Services.
  • Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization.
  • Fluent in English, other languages beneficial.

Benefits

  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home.
  • Career development opportunities: online learning, member development programs.

Job title

Commercial Experience Manager

Job type

Experience level

Mid levelSenior

Salary

$121,983 - $182,975 per year

Degree requirement

Bachelor's Degree

Location requirements

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