Hybrid Commercial Experience Manager

at DLL

• Job title: Commercial Experience Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $121,983 - $182,975 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wayne, United States

About the role

• Global Commercial Experience Lead driving initiatives to enhance member experience at DLL. Collaborating globally to ensure commercial effectiveness and successful implementation of change.

Responsibilities

• Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role.
• Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles.
• Lead change management initiatives that improve member experience and support commercial enablement.
• Apply change management frameworks and project structures to ensure effective delivery.
• Drive business readiness and oversee successful implementation and rollout of global initiatives.
• Own and manage projects related to member experience.
• Transform commercial compensation in order to attract/keep top talent and make clear connections between targeted outcomes and behaviors/activities.
• Align career pathing with capability-building initiatives to support long-term talent development.
• Provide regular updates on project progress, outcomes, and future plans.

Requirements

• University-level degree, MSc preferred
• Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
• Proven ability to design and implement employee experience frameworks across the lifecycle.
• Experience in a commercial role preferred; experience in an HR or employee experience role preferred.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high-value deliverables.
• Tech-savvy and a Power User of Microsoft Office Suite and other tools.
• Excellent communication skills across all organizational levels.
• Ability to manage resistance to change and navigate complexity.
• Knowledge of Financial and professional Services.
• Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization.
• Fluent in English, other languages beneficial.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home.
• Career development opportunities: online learning, member development programs.