Hybrid Senior Manager, Microsoft Dynamics CRM

at DLA Piper

• Job title: Senior Manager, Microsoft Dynamics CRM
• Job type: Full Time
• Experience level: Senior
• Salary: $133,625 - $193,920 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, ERP
• Location requirements: Hybrid, Atlanta, United States

About the role

• Lead Microsoft Dynamics CRM initiatives for DLA Piper, ensuring successful project delivery and team management. Enhance customer engagement, operational efficiency, and drive digital transformation strategies.

Responsibilities

• Develop, communicate, and execute a vision for Microsoft Dynamics CRM initiatives that align with the company's business development digital transformation and customer engagement strategies.
• Lead the planning, execution, and delivery of end-to-end CRM projects.
• Ensure projects are delivered on time, within scope, and within budget while maintaining high standards of quality and client satisfaction.
• Supervise and mentor a team of CRM managers, specialists, and administrators.
• Foster a culture of collaboration, continuous learning, and professional development.
• Serve as a point of contact for executive sponsors, business leaders, and other key stakeholders.
• Facilitate workshops, requirements gathering sessions, and regular project updates.
• Collaborate with others to oversee the architecture, customization, and integration of Microsoft Dynamics CRM with other enterprise systems.
• Ensure solutions are scalable, secure, and aligned with best practices.
• Work with Business Development and Marketing leaders and other professionals to develop and execute change management strategies, including end-user training, communication plans, and support structures to drive adoption and maximize ROI.
• Define and track key performance indicators (KPIs) for CRM initiatives.
• Use analytics and reporting tools to measure success and identify areas for continuous improvement.
• Proactively identify, assess, and mitigate project and system risks.
• Implement governance frameworks and compliance controls to safeguard data and ensure regulatory adherence.
• Manage relationships with Microsoft and other third-party vendors or partners to leverage the latest technologies, resources, and support for CRM projects.
• Stay current with advancements in Microsoft Dynamics CRM, cloud technology, and digital trends.
• Advocate for and implement innovative solutions that create competitive advantage.

Requirements

• At least four years focused on Microsoft Dynamics CRM (including Dynamics 365) preferred.
• Expert knowledge of Microsoft Dynamics CRM/Dynamics 365 platform, including Sales, Customer Service, Field Service, and Marketing modules.
• Proficiency in Power Platform (Power BI, Power Automate, Power Apps).
• Experience with solution architecture, data modeling, and integration with other enterprise applications (ERP, SharePoint, Azure, etc.).
• Strong understanding of cloud computing concepts and Microsoft Azure services.
• Familiarity with CRM security models, data privacy, and regulatory compliance (GDPR, HIPAA, etc.).
• Ability to translate business requirements into technical solutions.
• Strong understanding of sales, marketing, and service processes.
• Proven track record of leading and developing high-performing teams.
• Hands-on experience with project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, Jira, etc.).
• Proficient in data analysis, business intelligence, and performance measurement techniques.
• Minimum Education Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field.

Benefits

• medical/dental/vision insurance
• 401(k)