L3 Application Support for Global IT outsourcing firm requiring Angular expertise and troubleshooting. Performance analysis and support in a hybrid work setup for a diverse client base.
Responsibilities
Receiving complex incidents escalated from Level 1 support teams
Performing in-depth analysis and investigation of each incident
Diagnosing system faults
Collaborating with Domain Lead for technical details
Communicating with end customers for issue clarification
Identifying, documenting, and reporting potential problems to the Problem Manager
Reviewing and investigating problems for root causes
Working with the Domain Lead to evaluate problem resolution approaches
Analyzing business processes impacted by incidents or problems
Requirements
3+ years of professional experience as a Frontend Developer
1+ year of experience in Level 2 Application Support
Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH)
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