Global Account Director managing relationships and executing sales strategies for key global accounts in multiple regions. Collaborating with teams to expand business in the data center industry.
Responsibilities
Plan, build, and maintain relationships with key partners in assigned accounts
Facilitates customer relationships to ensure timely resolution of customer issues
Conducts quarterly business reviews with customers to identify and develop new selling opportunities
Leads and drives coordinated sales approach with the extended sales team
Leads the orchestration of our sell to approach to execute on strategic plan
Collaborates with global sales team to sell global product suite
Demonstrates consistent cross region exports
Understands business drivers of accounts and uses strategic alliances and reseller partners to penetrate accounts
Owns the Regional relationships and provides ongoing pre and post sales engagement.
Provides the Regional Point of Escalation and orchestrates the appropriate resources to resolve the issues
Research and documents detailed understanding of customer business and organizational landscape
Contribute to the global account plans
Identify customer’s business needs, challenges, and technical requirements to match to Digital Realty’s solutions
Sell full suite of product offerings to include global footprint with a focus on Edge (sub-1MW ecosystems)
Facilitate customer contract renewals and negotiations to protect revenue
Utilize internal resources to understand customers contractual obligations around notice periods and renew terms
Actively monitor and maintain status of opportunities in SFDC, following the principles of forecasting
Provide accurate forecasts on a weekly basis
Utilize available tools to prospect and use account strategy plans
Lead commercial offer and contract negotiations, using internal resources as needed to obtain best commercial terms possible
Understand commercial levers to make initial recommendations on deal structure
Partners with sales leadership to present at regional deal review
Requirements
Educated to Bachelors/ Masters Level preferred
7+ years sales experience in Winning large, complex international deals and working with Global Hyperscale USA and APAC headquartered organizations
Experience in International data center / telco / network industry
Excellent organizational, financial, communication and time management skills
Fluent in English, both in writing and orally
Pro-active, attitude and “Can do” mentality, roll up sleeves
Customer/business focus and eager to win and create new business and obtain customer satisfaction (hunter type)
Multi-level seller and relationship builder
Understand that one of our values is “to be easy to do business with”
Negotiation skills (creative in solutions, but protect company’s interest)
Excellent relationship skills
Collaborative personality (work with colleagues across the globe)
Have sense for informal structures
Sell external (customer) and internal (own organization)
Balance group and individual country interest
Passionate about international business
Self-starter, able to work unsupervised
Constant self-improvement orientated
Mid-term and long-term focus and horizon
Outstanding communication skills, written, verbal and interpersonal
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