Construction Project Management Director overseeing the planning and implementation of water and Direct Air Capture facilities. Leading teams to ensure projects are delivered on time and within budget.
About the role
- Customer Success Coordinator driving onboarding, adoption, and renewal processes at SmartSense. Collaborating with Customer Success Managers to monitor customer health and ensure timely support.
Responsibilities
- Monitor customer health indicators and escalate potential risks to the Customer Success Manager
- Support onboarding, adoption, renewal preparation, and expansion activities
- Assist with renewal readiness by preparing usage reports and customer success summaries
- Maintain accurate customer records and project updates in Totango and JIRA
- Prepare customer health reports and internal summaries for the CS team
- Coordinate with Support and Implementation teams to resolve customer issues
- Maintain up-to-date internal documentation and customer records
- Support process improvements that enhance the customer experience
- Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts
- Assist with remediation and operational improvement projects as directed by CS leadership
Requirements
- High School Diploma or equivalent required
- Strong project management, organization, and communication skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Experience with CRM systems, project management tools, and Microsoft Office (Excel and PowerPoint)
- Ability to communicate effectively with internal teams and customers
- College degree or college coursework preferred
- Experience in SaaS, IoT, customer support, or call center environments is a plus
- Must have valid work authorization in the United States at the time of application
Benefits
- Total Rewards package
- Short-term incentive program
- New hire stock award
- Paid parental leave
- Open (uncapped) PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
Job title
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Experience level
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Tech skills
Location requirements
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