Principal Product Designer at Trulioo shaping multi - platform identity verification experiences. Driving design leadership and user - centered practices in a collaborative environment.
About the role
- Senior UI/UX Designer leading user experience strategy for federal enterprise modernization. Collaborating with cross-functional teams to design intuitive user interfaces and enhance digital experiences.
Responsibilities
- Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
- Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
- Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
- Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
- Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
- Develop and maintain design systems, style guides, and reusable UI components as appropriate.
- Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
- Partner with development teams to support implementation and ensure design fidelity.
- Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
- Ensure user interface designs align with accessibility and inclusive design best practices.
- Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
- Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.
Requirements
- 10+ years of professional UI/UX experience, including significant experience supporting enterprise system implementations or digital modernization initiatives.
- Demonstrated experience designing for complex operational environments (e.g., contact centers, service platforms, case management systems, or similar enterprise applications).
- Strong portfolio showcasing wireframes, prototypes, and implemented UI solutions.
- Experience conducting user research and usability testing and applying findings to iterative design improvements.
- Proficiency with modern design and prototyping tools (e.g., Figma, Adobe XD, Sketch, Axure, or similar).
- Working knowledge of accessibility and inclusive design principles.
- Experience collaborating with cross-functional teams including business analysts, developers, and program leadership.
- Strong written and verbal communication skills with the ability to present design concepts to technical and non-technical stakeholders.
- Ability to obtain and maintain a Public Trust clearance.
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Senior Product Designer delivering high - quality product experiences across Trulioo’s identity platform. Leading design projects and collaborating with cross - functional teams in a hybrid work environment.
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