Hybrid Senior UI/UX Designer – Enterprise Modernization

at Diaconia

• Job title: Senior UI/UX Designer – Enterprise Modernization
• Job type: Full Time
• Experience level: Senior
• Salary: $140,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Axure
• Location requirements: Hybrid, United States

About the role

• Senior UI/UX Designer leading user experience strategy for federal enterprise modernization. Collaborating with cross-functional teams to design intuitive user interfaces and enhance digital experiences.

Responsibilities

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.
• Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
• Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.

Requirements

• 10+ years of professional UI/UX experience, including significant experience supporting enterprise system implementations or digital modernization initiatives.
• Demonstrated experience designing for complex operational environments (e.g., contact centers, service platforms, case management systems, or similar enterprise applications).
• Strong portfolio showcasing wireframes, prototypes, and implemented UI solutions.
• Experience conducting user research and usability testing and applying findings to iterative design improvements.
• Proficiency with modern design and prototyping tools (e.g., Figma, Adobe XD, Sketch, Axure, or similar).
• Working knowledge of accessibility and inclusive design principles.
• Experience collaborating with cross-functional teams including business analysts, developers, and program leadership.
• Strong written and verbal communication skills with the ability to present design concepts to technical and non-technical stakeholders.
• Ability to obtain and maintain a Public Trust clearance.