Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Support role at the Deutsche Spionagemuseum and Deutschlandmuseum in Berlin. Involves assisting guests with inquiries and booking tickets while maintaining service quality.
Responsibilities
- You advise teachers, group leaders, and tour operators on the museum's offerings and enter tickets and guided tours into our booking system
- You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain
- You are responsible for maintaining and optimizing quality standards in customer communication
- You act as the interface between the Customer Support, Sales, and Operations departments
- You create guidelines, workflows, and internal documents to safeguard service quality
Requirements
- Commercial training, a relevant degree, or several years of professional experience
- Experience in customer support, service, booking, or reservations
- Structured and focused approach to working with digital systems
- Strong communication skills, both verbal and written
- High customer and service orientation
- Very good German and good English language skills
- Willingness to work on weekends and public holidays when required
Benefits
- Modern and innovative company with a committed team
- Central workplace at Potsdamer Platz
- Free admission for friends & family
- Company pension scheme
- Team events
- Free beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for the BVG company ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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