Hybrid Senior Manager, UX

at Despegar

• Job title: Senior Manager, UX
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alphaville, Brazil

About the role

• Senior UX Manager driving user experience strategy in Brazil for Decolar, a top travel technology leader. Leading a cross-functional team and executing innovative UX initiatives.

Responsibilities

• Define and execute the UX strategy for Brazil, Decolar’s fastest-growing market and the epicenter of innovation and experimentation.
• Serve as the UX reference for the territory, leading creative and disruptive initiatives that later scale to other markets.
• Collaborate with local stakeholders (Product, Commercial, Tech, Marketing) to align the design vision with business objectives.
• Lead the user experience for the post-sales product, ensuring travelers have a smooth, clear, and efficient experience at every stage of their journey.
• Manage the design of tools for post-sales operations, optimizing internal and external processes that directly impact customer satisfaction.
• Implement user-centered solutions that reduce friction, improve operational efficiency, and create value for both customers and the business.
• Lead the strategy and execution of Design Ops, optimizing processes, tools, and workflows to manage and evolve the Design System, ensuring consistency, quality, and efficiency in the product experience at a regional level.
• Implement continuous improvements in the way design teams work, breaking down barriers and driving structural change.
• Lead a team of 15 people (direct and indirect reports) distributed between Buenos Aires and São Paulo, including designers and content specialists, Design Ops experts, and technical professionals.
• Foster a culture of continuous feedback, collaboration, and ongoing learning.
• Act as a mentor and guide for the team, driving their professional and technical growth.
• Challenge and transform the way of working by questioning established processes and proposing innovative solutions.
• Manage key stakeholders in Brazil and Argentina, aligning visions and achieving consensus in complex environments.
• Make decisions based on data, iteration, and experimentation.

Requirements

• Proven experience leading design teams in tech companies.
• Technical executive level: you don't need to be a hands-on designer, but you must have a deep understanding of technical processes and design system management.
• Previous experience in B2B, SaaS, digital platforms, or complex products is a plus.
• Experience managing remote or geographically distributed teams (desirable).
• You do not accept the status quo. You challenge processes, propose improvements, and execute with conviction.
• Able to give and receive feedback, using it as a tool for learning and continuous improvement.
• Builds trust, empowers your team, and leads by example.
• Comfortable working with cross-functional teams (Product, Tech, Commercial, Marketing, Operations).
• Passionate about testing new ideas, experimenting, and learning quickly.
• Deep knowledge of Design Systems, Design Ops, and collaborative design tools (Figma, Sketch, etc.).
• Ability to structure robust and scalable technical processes.
• Knowledge of the Brazilian market and/or experience working with regional LATAM teams.

Benefits

• Culture of innovation: Join Decolar, backed by Prosus, with access to cutting-edge technology and global resources.
• Regional impact: Your work will impact millions of users across Latin America, with a special focus on Brazil, our fastest-growing market.
• Distributed team: You will lead talent in Buenos Aires and São Paulo, with remote flexibility.
• Innovation lab: Brazil is where we test the most creative and disruptive ideas before scaling them regionally.
• Professional development: Opportunities for growth, continuous learning, and mentorship from experienced leaders.
• Diverse and collaborative team: Work with passionate, talented people committed to transforming the industry.