Automation Analyst designing and implementing automation and digitalization solutions for Grupo Bancolombia's Talent and Culture processes. Identifying opportunities and supporting automation productivity improvements.
About the role
- IT Support Analyst providing user support and IT applications assistance at Desjardins Group. Managing incident resolutions and contributing to tools and processes development in a hybrid work environment.
Responsibilities
- Provide user support and assistance for IT applications including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management.
- Help keep IT equipment up and running, particularly through server administration.
- Analyze and help diagnose issues, provide opinions in accordance with discipline’s rules, and help develop recommendations and implementation plans.
- Develop tools, methods and processes and contribute to skills development in your field.
- Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices.
- Make recommendations, analyze risks, prepare statistical reports, and provide advice on how to implement recommendations.
- Help prepare and propose action plans to address issues in accordance with rules and parameters.
- Develop and write tools, methods and processes.
Requirements
- Bachelor's degree in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Available 24/7 as an on-call advisor with pay
- Action oriented
- Business insight
- Complexity
- Customer Focus
- Differences
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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