Hybrid Financial Services Agent

Posted 4 hours ago

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About the role

  • Client Financial Services Agent working in hybrid arrangement, providing personalized support and services to members and clients with sound financial advice and solutions.

Responsibilities

  • Handle client requests.
  • Perform tasks and research as needed, and recommend appropriate solutions.
  • Help colleagues manage their schedules and emails.
  • Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations.
  • Help members and clients choose and get the most out of their tools and channels based on their desired level of independence and automation.
  • Identify business opportunities and participate in sales development initiatives.

Requirements

  • Attestation of Collegial Studies (DEC) or equivalent diploma
  • A minimum of three years of relevant experience
  • Mutual Fund Representative certificate – Autorité des marchés financiers (AMF)
  • Proficiency in French is required
  • Understanding of financial documents used in asset management
  • Knowledge of all products and services targeted to caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
  • Knowledge of integrating financial data into systems
  • Knowledge of compliance with An Act Respecting the Distribution of Financial Products and Services
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of operating procedures related to investment and financing activities
  • Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
  • Knowledge of operating procedures related to account openings and the sale of additional products and services
  • Knowledge of Desjardins business processes (e.g. sales, solicitation and negotiation)
  • Knowledge of service standards
  • Available to work five days a week, including one evening per week
  • Effective communicator, interpersonal savvy, situational adaptability

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan providing predictable, stable income in retirement
  • Group insurance including telemedicine
  • Reimbursement for health and wellness expenses and telework equipment

Job title

Financial Services Agent

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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