Patient Financial Services Coordinator managing billing, collections, and payment plans in healthcare. Training provided for medical claims processes with a dynamic team.
About the role
- Financial Services Agent collaborating with account managers to maintain business relationships with members and clients. Focusing on sales support activities and ensuring compliance with quality standards.
Responsibilities
- The incumbent works in close collaboration with account managers to maintain business relationships with members and clients by carrying out sales support activities.
- Complete documentation following appointments with members and clients by meeting with them to obtain signatures, answering questions related to operations, opening accounts and presenting and closing sales of products and services.
- Direct and assist members and clients in using the above.
- Help prioritize weekly activities for account managers and plan upcoming follow-ups and solicitation activities.
- As needed, contact members and clients to confirm planned transactions.
- Make courtesy calls upon request by the account managers.
- Help prepare and deliver presentations targeted at members and clients and follow up on them as needed.
- Contribute to business development by participating in a variety of solicitation activities.
- Use contacts with members and clients to build strong business relationships.
- Listen carefully to their needs to ensure full satisfaction and make the most of sales opportunities, and keep files up-to-date.
- Ensure files are complete and in compliance with all applicable deadlines and standards for quality.
- Respect all policies, practices and standards in effect for conducting transactions and operations securely.
Requirements
- Attestation of Collegial Studies
- A minimum of three years of relevant experience
- Mutual fund representative certificate – Autorité des marchés financiers
- Knowledge of French is required
- Ability to create financial statements
- Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
- Ability to enter financial data in the systems
- Knowledge of financing and credit management practices related to businesses
- Familiarity with compliance requirements for regulations on the distribution of financial products and services
- Understanding of the philosophy and inner workings of a financial services cooperative
- Knowledge of the procedures associated with opening accounts and selling complementary products and services, including those associated with Accord D financing
- Knowledge of the Desjardins business processes
- Knowledge of service standards
- Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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