Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
About the role
- Customer Success Manager managing success for Small Business customers at Deputy. Collaborating with teams to drive product adoption and ensure customer outcomes.
Responsibilities
- Manage the success of our Small Business customers
- Enable customers to accomplish their desired business outcomes with the Deputy platform
- Represent the voice of the customer internally
- Partner with cross-functional teams to deliver customer success
- Drive product adoption by analyzing customer data
- Identify targeted outreach campaigns to increase platform utilization and retention
- Engage with customers 1 on 1 to prevent churn
- Collaborate with Sales, Product, and Marketing to identify growth opportunities
Requirements
- 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance.
- Preferred University Education with a Bachelor’s Degree
- Experience managing and driving success at scale for a large portfolio of customers
- Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes
- An ability to understand client objectives and think strategically/ creatively on ways to achieve them
- Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle
- Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential
- Strong technical aptitude, excellent computer skills, and passion for technology
- Previous use of Salesforce or similar CRM system
- Enjoys working in a fast paced, ever changing startup environment
- Ability to travel as needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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