Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.
About the role
- Customer Success Manager managing success for Small Business customers at Deputy. Collaborating with teams to drive product adoption and ensure customer outcomes.
Responsibilities
- Manage the success of our Small Business customers
- Enable customers to accomplish their desired business outcomes with the Deputy platform
- Represent the voice of the customer internally
- Partner with cross-functional teams to deliver customer success
- Drive product adoption by analyzing customer data
- Identify targeted outreach campaigns to increase platform utilization and retention
- Engage with customers 1 on 1 to prevent churn
- Collaborate with Sales, Product, and Marketing to identify growth opportunities
Requirements
- 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance.
- Preferred University Education with a Bachelor’s Degree
- Experience managing and driving success at scale for a large portfolio of customers
- Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes
- An ability to understand client objectives and think strategically/ creatively on ways to achieve them
- Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle
- Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential
- Strong technical aptitude, excellent computer skills, and passion for technology
- Previous use of Salesforce or similar CRM system
- Enjoys working in a fast paced, ever changing startup environment
- Ability to travel as needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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