About the role

Lead Salesforce Engineer at Merkle designing and implementing CRM solutions. Driving customer relationship excellence through data analytics and complex software development.

Responsibilities

Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.
Lead the design and development of complex digital solutions in the CRM Domain
Lead the development of complex software solutions.
Provide technical guidance and mentorship to junior engineers.
Ensure architectural integrity and consistency across the software development lifecycle.
Develop and maintain software architecture documentation.
Participate in project planning and estimation activities.
Drive continuous improvement initiatives within the development team.
Act as a subject matter expert (SME) for pitches and client work.
Contribute to the vision and strategy of the team

CRM Platforms Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
Min. 4 years.
Additional project related experience with any of the Industry Clouds is taken as an advantage.
Be able to implement efficient, scalable, and maintainable CRM solutions.
Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
Experience in leading and managing project development in Agile or Scrum environments.
Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
Databases Ability to query databases for customer data extraction and reporting.
Scripting & Automation Strong programming skills in APEX, C#, .net, others.
API Integration Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
Data Analysis & Reporting Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.
Customer Data Management Strong understanding of data segmentation, customer lifecycle, and personalisation.
Troubleshooting & Debugging Ability to diagnose CRM-related technical issues and provide solutions.
Team player with organisational skills and dedicated to transparency.

Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.