Lead Salesforce Engineer at Merkle designing and implementing CRM solutions. Driving customer relationship excellence through data analytics and complex software development.
About the role
- Salesforce Developer responsible for customizing Salesforce solutions to meet business needs. Collaborating with Sales, Marketing, and IT leveraging tools like Slack for effective team communication.
Responsibilities
- Design, develop, and implement customized Salesforce solutions using Apex and Lightning Components to meet the bank’s business requirements
- Collaborate with stakeholders to gather and define detailed requirements, translating them into scalable and efficient technical solutions
- Integrate Salesforce with other platforms and tools, including Slack for enhanced team communication and data visualization and reporting
- Perform regular system audits, maintain data integrity, and implement security measures to protect sensitive customer and bank information
- Provide technical expertise and support for Salesforce integrations, API development, and third-party applications to ensure seamless end-to-end system functionality
- Participate in code reviews, testing, and debugging processes to ensure quality and performance of the Salesforce platform
- Stay updated on Salesforce platform developments, releases, and new features, making recommendations for system improvements
- Troubleshoot and resolve technical issues, working closely with the IT and Salesforce administration teams to minimize disruptions
- Support ongoing user training and documentation efforts to promote adoption and efficient use of Salesforce across the organization
- Propose and implement process improvements, leveraging Salesforce functionality to automate workflows/flows, improve data visibility, and enhance overall business performance.
- Oversee the development and documentation of functional and technical requirements and solution designs.
- Other duties as needed or assigned by Manager.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum Three (3) years managing Salesforce Solutions.
- Strong knowledge of Salesforce platform development (Apex, Visualforce, LWC, SOQL, AURA) and integration patterns (REST/SOAP APIs, middleware)
- Thorough understanding of the software development lifecycle (SDLC)
- Excellent written and verbal communication skills
- Excellent planning skills with attention to detail
- Proficient with the MS Office suite of tools (Excel, PowerPoint, Word)
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