Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Customer Support Representative providing technical support for DaySmart Vet software via phone, chat, and email. Focus on resolving customer issues with cloud-based practice management solutions in the veterinary field.
Responsibilities
- Must be available to work an 8-hour shift during 8am CST to 6pm CST.
- Provide superior customer service to DaySmart Vet customers via phone, chat, and email.
- Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
- Field general use questions about our software and additional services.
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
- Participate in daily departmental meetings communicating recent customers issues and concerns.
- Communicate possible software bugs and customer-specific database issues to senior teammates and management.
- Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, etc.)
- Ability to be on call on holidays and weekends.
Requirements
- Prior experience in a Veterinary setting.
- Proficient in using Windows and Microsoft Office Suite.
- Prior customer service experience.
- Positive attitude.
- Excellent written and verbal communication skills.
- Attention to detail.
- Strong problem-solving skills.
- Ability to adapt quickly.
- Ability to work until 6 pm CST.
- Ability to be on call on weekends and holidays.
Benefits
- Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
- 401k plan with company match on your contributions.
- Open PTO and a generous paid holiday schedule.
- Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
- Opportunities to ensure you are always learning and growing.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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