Systems Engineer focusing on Network Security within an innovative IT service provider. Responsibilities include support ticket management and project collaboration in network security.
Responsibilities
Processing and documenting support tickets in the area of network and IT security
Analyzing and resolving technical faults in customers' infrastructures
Remote support and occasional on-site assistance
Planning and implementing customer projects in the area of Network Security
Close cooperation with vendors such as Cisco, HP, Sophos and Fortinet
Implementing minor configuration changes in coordination with the project team
Requirements
Completed vocational training in IT (e.g., IT Specialist for System Integration) or an equivalent qualification
Experience in technical support, ideally with a focus on networks or security
Knowledge of networking technologies (TCP/IP, routing, switching) and IT security solutions
Initial experience in project work is an advantage
Familiarity with products from Cisco, HP, Sophos or Fortinet is desirable
Structured, customer-oriented working style and strong team skills
Good written and spoken German; basic knowledge of English
Benefits
Open and cooperative corporate culture
Trust-based working environment
Comprehensive onboarding with team support
Access to individual training and development opportunities
Flexible working hours
Option to work remotely/mobile
Height-adjustable desks
Minimum of two monitors per workstation
Spaces for social interaction
Job-Rad bike leasing program
Company sports events and equipment available via the DATAGROUP shop
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