Product Manager defining value and managing portfolio in test and measurement at HBK. Collaborating with customers and stakeholders to drive growth and innovation in product lines.
About the role
- Service Product Manager responsible for managing IT services portfolio at Datacom. Driving product strategy, customer engagement, and market execution in a hybrid work environment.
Responsibilities
- Establishing and maintaining the vision, objectives, roadmap, and plans for a portfolio of IT services aligned to Datacom’s broader strategy.
- Engaging with customers, sales teams, and industry stakeholders to gather market insights and identify new growth opportunities.
- Translating customer needs and market demand into clear product strategy, service design, and actionable roadmaps.
- Managing commercial frameworks including pricing, packaging, and cost models to support growth and margin targets.
- Defining target market segments and ensuring services are positioned competitively using Datacom’s delivery models.
- Developing and articulating clear customer value propositions for services within the portfolio.
- Creating sales enablement and go-to-market assets such as service descriptions, solution briefs, and presentation material.
- Supporting go-to-market execution in partnership with Sales, Presales, and Marketing teams.
- Providing subject matter expertise and central coordination for presales opportunities within the Service Operations portfolio.
- Establishing and tracking portfolio performance using commercial and operational KPIs including revenue, margin, and customer adoption.
- Managing the full service product lifecycle, including enhancement, evolution, and retirement decisions based on performance and feedback.
- Ensuring health and safety responsibilities are upheld in line with Datacom policies.
Requirements
- 5+ years’ experience in Product Management, Service Management, or a related role within the IT services industry.
- Proven experience transforming technical services or internal practices into sellable, packaged service offerings.
- Strong understanding of commercial product management, including pricing, packaging, and P&L mechanics.
- Deep understanding of ITIL or IT Service Management frameworks in an enterprise context.
- Experience developing and executing go-to-market strategies in collaboration with sales and presales teams.
- Strong stakeholder management and influencing skills across technical, operational, and commercial teams.
- Excellent communication skills with the ability to clearly articulate value and strategy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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