Senior Customer Experience Analyst improving client service and ensuring SLA compliance at GOL Linhas Aéreas. Implementing efficient processes for better collaboration with clients and suppliers.
About the role
- Quality Analyst ensuring product quality in software development for a retail company. Responsible for planning, executing, and automating tests while improving processes.
Responsibilities
- Responsible for ensuring the quality of developed products by planning, executing, and automating tests.
- Actively contributes to continuous process improvement, implementation of best practices, and identification of defects, ensuring solutions meet technical and business requirements.
- Execute software tests using predefined scripts for release test cycles or on-demand test suites, ensuring the established methodology is followed to prevent failures.
- Create test plans and methodologies for the company’s software products and update them as needed to ensure product functionality.
- Report defects to the development team, specify the expected behavior of the affected functionality, and guide developers on how to reproduce the issue.
- Produce release documentation and list all routines or features that were changed, improved, or fixed in the release.
- Make new versions available to clients for update after testing is completed.
- Stay up to date with new technologies, methods, and processes, and propose changes that ensure the quality of the company’s software.
- Assist and guide other analysts and assistants in applying the methodology and executing tests, ensuring quality best practices.
- Comply with company policies, procedures, and standards related to work processes and implemented management systems.
Requirements
- Bachelor’s degree in Information Technology or a related field
- Proven experience in software testing
- Intermediate knowledge of testing techniques and test types
- Experience with test management and bug-tracking tools
- Knowledge of Agile methodologies and the software development lifecycle (SDLC)
- Experience with automated testing
- Experience testing APIs and databases
Benefits
- Medical insurance
- Dental insurance
- Childcare assistance
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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