Hybrid Professional Services Engineer – m/f/d

at Damovo

• Job title: Professional Services Engineer – m/f/d
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Linux, Switching
• Location requirements: Hybrid, Frankfurt am Main, Germany

About the role

• Professional Service Engineer managing 2nd Level support for Unified Communications solutions. Implementing UC systems and collaborating with internal teams and customers for effective problem-solving.

Responsibilities

• Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our customers
• Provide service for UC solutions on-site at customer locations as well as remotely
• Independently implement UC systems, network solutions, servers and applications such as call center or voicemail
• Work closely with internal teams and customers to resolve issues efficiently

Requirements

• Completed vocational training or a degree in IT, telecommunications, or a comparable qualification
• Experience in 2nd-level support for Unified Communications (UC)
• Knowledge of structured cabling and telecommunications technology
• Knowledge of routing/switching and experience with Microsoft and Linux operating systems
• Analytical thinking and strong problem-solving skills
• Independent and structured working style as well as the ability to work in a team
• Very good German and good English skills, both written and spoken
• Customer orientation and strong communication skills for direct customer contact

Benefits

• Smart Working: Hybrid work with schedules that best suit your private life. Plus: work from abroad for up to 90 days per year!
• Mobility support: Take advantage of our JobRad bike leasing offer for your daily journeys or enjoy the convenience of the Deutschlandticket with our subsidy.
• The Damovo culture: Realize your full potential in an innovative, international environment with flat hierarchies and a first-name (informal) culture.
• Diverse development opportunities: Regular training and free Babbel language courses are part of our offering.
• Attractive conditions: A competitive salary package, 30 days of vacation and special leave for family events to ensure the right work–life balance. In addition, we support you with retirement provision.