Senior Manager Service Engineering overseeing design, operation, and improvement of cloud engineering services. Partnering with developers and teams to succeed in a fast - paced environment.
About the role
- Professional Service Engineer managing 2nd Level support for Unified Communications solutions. Implementing UC systems and collaborating with internal teams and customers for effective problem-solving.
Responsibilities
- Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our customers
- Provide service for UC solutions on-site at customer locations as well as remotely
- Independently implement UC systems, network solutions, servers and applications such as call center or voicemail
- Work closely with internal teams and customers to resolve issues efficiently
Requirements
- Completed vocational training or a degree in IT, telecommunications, or a comparable qualification
- Experience in 2nd-level support for Unified Communications (UC)
- Knowledge of structured cabling and telecommunications technology
- Knowledge of routing/switching and experience with Microsoft and Linux operating systems
- Analytical thinking and strong problem-solving skills
- Independent and structured working style as well as the ability to work in a team
- Very good German and good English skills, both written and spoken
- Customer orientation and strong communication skills for direct customer contact
Benefits
- Smart Working: Hybrid work with schedules that best suit your private life. Plus: work from abroad for up to 90 days per year!
- Mobility support: Take advantage of our JobRad bike leasing offer for your daily journeys or enjoy the convenience of the Deutschlandticket with our subsidy.
- The Damovo culture: Realize your full potential in an innovative, international environment with flat hierarchies and a first-name (informal) culture.
- Diverse development opportunities: Regular training and free Babbel language courses are part of our offering.
- Attractive conditions: A competitive salary package, 30 days of vacation and special leave for family events to ensure the right work–life balance. In addition, we support you with retirement provision.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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