Systems Analyst supporting the maintenance, improvement, and effective use of the internal IT business application systems. Troubleshooting issues and collaborating with stakeholders to align systems with business needs.
Responsibilities
Support the maintenance, improvement, and effective use of internal IT business application systems
Troubleshoot system issues, supporting enhancements, and collaborating with stakeholders to align systems with business needs
Provide front-line technical support by troubleshooting and resolving basic user system issues
Assist with collecting, documenting, and organizing business and system requirements for internal IT applications
Participate in User Acceptance Testing (UAT) by executing test cases, documenting results, and reporting defects
Help coordinate communication between business users and the IT team
Support system enhancements, upgrades, and bug/fix validation activities under supervision
Work collaboratively within the IT team to support project tasks and operational system needs
Requirements
Bachelor’s degree in Information Technology, Business Administration, or a related field
Prefer experience with system implementation projects, including requirements documentation, solution design, system configuration, testing, and issue resolution
Foundational knowledge of IT systems, software applications, databases, and business processes
Ability to gather, document, and validate requirements with guidance
Basic data analysis skills
Skill in creating clear documentation including process flows, user stories, and test cases
Ability to support system testing and issue resolution in collaboration with senior analysts
Manage multiple tasks, shifting priorities, and high workloads while meeting tight deadlines
Strong analytical, organizational, and problem-solving skills
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